> For the complete documentation index, see [llms.txt](https://docs.v-nova.com/technologies/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.v-nova.com/technologies/immersix/contact-us.md).

# Contact us

This page provides information on how to reach out to us if your queries remain unresolved after consulting our [Frequently asked questions](/technologies/immersix/frequently-asked-questions.md) or [Troubleshoot guide](/technologies/immersix/troubleshoot-guide.md). Our team is here to assist you with any further questions or concerns you might have. For prompt assistance, please use the contact options listed below to ensure your inquiries are addressed effectively.

{% stepper %}
{% step %}

### :desktop: Technical enquiry

If you are having troubles running ImmersiX on your machine, please have a look at the steps outlined in the [Troubleshoot guide](/technologies/immersix/troubleshoot-guide.md) and [Performance guide](/technologies/immersix/performance-guide.md). If, after following these instructions, you continue to have issues, you can contact us.

To get support with a technical enquiry, please send an email to <immersix-support@v-nova.com>.

When contacting us, please ensure to include the following information:

1. Steam build ID
2. System information: CPU, GPU, RAM and SSD type (e.g. SATA III, NVMe)
3. Type of VR headset
4. Content & timestamp where you are experiencing issues
   {% endstep %}

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### :shopping\_cart: Purchase enquiry

For any enquiries related to a purchase on Steam, please contact the [Steam Support](https://help.steampowered.com/).
{% endstep %}

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### :e-mail: General enquiry

For any other topics, you can contact us via email at <immersix-support@v-nova.com>.
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---

# Agent Instructions
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