# Contact us

This page provides information on how to reach out to us if your queries remain unresolved after consulting our [Frequently asked questions](/technologies/immersix/frequently-asked-questions.md) or [Troubleshoot guide](/technologies/immersix/troubleshoot-guide.md). Our team is here to assist you with any further questions or concerns you might have. For prompt assistance, please use the contact options listed below to ensure your inquiries are addressed effectively.

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### :desktop: Technical enquiry

If you are having troubles running ImmersiX on your machine, please have a look at the steps outlined in the [Troubleshoot guide](/technologies/immersix/troubleshoot-guide.md) and [Performance guide](/technologies/immersix/performance-guide.md). If, after following these instructions, you continue to have issues, you can contact us.

To get support with a technical enquiry, please send an email to <immersix-support@v-nova.com>.

When contacting us, please ensure to include the following information:

1. Steam build ID
2. System information: CPU, GPU, RAM and SSD type (e.g. SATA III, NVMe)
3. Type of VR headset
4. Content & timestamp where you are experiencing issues
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### :shopping\_cart: Purchase enquiry

For any enquiries related to a purchase on Steam, please contact the [Steam Support](https://help.steampowered.com/).
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### :e-mail: General enquiry

For any other topics, you can contact us via email at <immersix-support@v-nova.com>.
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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.v-nova.com/technologies/immersix/contact-us.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.